Treatment policy regulations
Corbroker - Corretores de Seguros, S.A.

Article 1 - Scope

  1. These Regulations enshrine the principles adopted by Corbroker - Corretores de Seguros, S.A., hereinafter Corbroker, in its relationship with Policyholders, Insured Persons, Beneficiaries or Injured Third Parties.
  2. The principles contained in these Regulations reflect Corbroker's vision, mission and values, and reflect the behaviour expected of all its employees, including its sub-agents, as well as that of all those who, on behalf of Corbroker, provide services to Policyholders, Insured Persons, Beneficiaries or Injured Third Parties.

Article 2 - Fairness, diligence and transparency

Employees must contribute to ensuring that all Policyholders, Insured Persons, Beneficiaries or Injured Third Parties are treated fairly, diligently and transparently, with respect for their rights.

Article 3 - Information and clarification

In carrying out their duties, employees must ensure that Policyholders, Insured Persons, Beneficiaries or Injured Third Parties, taking into account their profile and the nature and complexity of the situation, are provided with the legally stipulated information and adequate clarification to make an informed decision.

Article 4 - Personal data

The processing carried out, with or without automated means, of the personal data of Policyholders, Insured Persons, Beneficiaries or Injured Third Parties must be done in strict compliance with the applicable legal rules and the technical and organisational security rules appropriate to the risk presented by the processing of the data.

Article 5 - Prevention and management of conflicts of interest

  1. Employees must disclose to Corbroker any situations that may give rise to conflicts of interest and refrain from intervening in such situations;
  2. Conflicts of interest are considered to exist whenever employees are directly or indirectly interested in the situation or process in progress, or their spouses, relatives or first-degree relatives, or companies or other collective entities in which they directly or indirectly participate.

Article 6 - Speed and efficiency

Employees must carry out the duties or tasks assigned to them with rigour and quality, with a view to the swift and efficient management of processes relating to Policyholders, Insured Persons, Beneficiaries or Injured Third Parties, specifically with regard to claims and complaints.

Article 7 - Appropriate qualification

Corbroker ensures that its employees are suitably qualified, particularly those who deal directly with Policyholders, Insured Persons, Beneficiaries or Injured Third Parties, in order to guarantee the quality of both face-to-face and non-face-to-face service.

Article 8 - Complaints management policy

Corbroker has implemented a complaints management policy, in accordance with article 28 of Law 7/2019 of 16 January, ensuring its execution, monitoring and control.

Article 9 - Compliance with the processing policy

Corbroker shall ensure that the rules contained in these Regulations are publicised and made explicit, so as to guarantee their execution, monitoring and control.